Jan Grebe

Project & Program Manager for global Customer Service Management Project Leadership: - Development and lead of projects Operational Excellence: - Identifying of areas for improvement - Implementation of best practices, standard operating procedures and process improvements Stakeholder Collaboration/ Management: - Collabaration with Vice presidents and other senior leaders - Engagement with cross-functional teams - Communication of progress, challenges, and opportunities to key stakeholders

Covering of over 170 processes in: - contact center - order - management - supply chain, - on - site services (technician, servicepartner & provider) - off - site services (inhouse / external repair) Tasks: - Projectlead - Development, optimization and implementation of processes - Advising stakeholders (strategic/operational) - Coordination and conceptualization of business requirements into an implementable process with accompanying process training - Methodical guidance and coordination of the experts