Jan Schwöbel

I lead HPE's global Customer Engineering organization for Private Cloud AI, responsible for accelerating GenAI adoption across HPE's enterprise customer base worldwide. My team operates across EMEA, North America, and APAC, working directly with our customers to take GenAI from initial purchase to production-ready deployment. This role sits at the strategic center of HPE's AI business - connecting product, engineering, sales, and customers.

Technical advisor to Finway. Responsible for building out the company's SaaS infrastructure and DevOps practices. Working primarily with AWS services and Gitlab services.

As an integral member of a revenue organization, I joined to spearhead the development of multiple crucial departments. In my role, I took charge of building out the processes for Customer Success, Sales Engineering, and Support. In this role, I was very hands-on acting as a sales engineer, support engineer, and customer success engineer. From scoping POVs to writing Colab Notebooks for AI/ML and synthetic data use cases.

Responsible for building up the technical pre-sales, customer success, technical support and training organizations.

- Create new hire material to quickly on-board new Solution Engineers - Rewrote the deployment and POC scripts (bash, python) which reduced the deployment time from 1 day to 30 minutes. - Build custom integrations based on StackRox's API to meet customer requirements - Assist with QA to ensure product stability - Work closely with the product management team and the executives to drive product enhancements - Lead all local and remote POCs with Global 2K customers and strategic alliance partners

Responsible for all support operations. Started as the first support engineer and grew the team to 6 people. Implemented all systems such as Salesforce CRM, TalkDesk and wrote all case automation.

Providing technical support for US/EMEA customers. Nimble Storage provides the best hybrid storage solution on the market. Specialized in infrastructure virtualization with VMware ESXi, Microsoft Hyper-V and Citrix XenServer

Senior Storage Support Engineer von einem mehrsprachigen Team mit ca. 45-60 Mitarbeitern (Deutsch, Englisch, Französich, Spanisch, Italienisch und Hebrew). Technischer Teamleiter von ca. 15 Technical Support Engineers. Hauptaufgaben: - Bearbeitung von Sales-Eskalationen - Bearbeitungen von komplexen Supportfällen - Als Senior Storage Support Engineer stehe ich meinem Team jederzeit als technicher Ansprechpartner zur Verfügung. - Ich halte Trainings im Bereich Virtualisierung und SAN/NAS

Troubleshooting on all NetApp products, hardware and software issues, involving all FAS and V-series running DataOntap 7G, 8G iSCSI, FCP, NFS, CIFS, NDMP, NLM, RPC, HTTP. Good knowledge of virtualized environments with Hyper-V and VMware/ESX(i) and Windows Servers (2000/2003/2008 and Exchange)

1st and 2nd Level-Support. Administration of Windows 2000, XP, Vista, Windows 7 and Windows Servers. Routing and VPN. Configuration of Mobotix high-resolution video systems

1st and 2nd Level-Support. Administration of Windows 2000, XP, Vista, Windows 7 and Windows Servers. Routing and VPN. Configuration of Mobotix high-resolution video systems