Jan Steffe
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jan Steffe
Taking care of GoTo´s top customers in the UCC space. Leading a team of highly talented Customer Success Managers. GLOBAL TEAM PLAYER with more than 15 years of proven success in international Customer Care, Customer Success and Key Account Management. Main focus and desire: - Helping my customers to achieve their business goals! - Helping the super stars in my team to grow personally, increase productivity and to live their best "worklife"!
- 4 years and 3 months, Jan 2018 - Mar 2022
Senior Customer Success Manager | Key Accounts
LogMeIn
Focus on continuously helping key accounts to realize their business value from LogMeIn investment. Mapping their short-term and long-term goals to our technology. Aligning with business and IT C-level to accelerate the customer´s success. Customers e.g.: Allianz, Daimler, BMW, Swisscom, Fiducia GAD. - International projects e.g. Collaboration between Customer Success and Renewal Team.
- 11 months, Feb 2017 - Dec 2017
Customer Relationship Manager | Key Accounts
LogMeIn, GetGo Germany GmbH
Focus on continuously helping key accounts to realize their business value from Citrix investment. Mapping their short-term and long-term goals to our technology. Aligning with business and IT C-level to accelerate the customer´s success. Customers: Allianz, Eli Lilly, BMW, Swisscom, Fiducia GAD. - International projects e.g. improve retention forecast accuracy and consistency across major accounts worldwide.
- 1 year and 8 months, Jun 2015 - Jan 2017
Client Relationship Manager | Key Accounts
Citrix Mobility Apps Division
Focus on continuously helping key accounts to realize their business value from Citrix investment. Mapping their short-term and long-term goals to our technology. Aligning with business and IT C-level to accelerate the customer´s success. Customers: Allianz, Eli Lilly, BMW, Swisscom, Fiducia GAD. - International projects e.g. improve retention forecast accuracy and consistency across major accounts worldwide.
- 1 year and 8 months, Oct 2013 - May 2015
Senior Client Relationship Manager EMEA
Citrix SaaS Division
Customer relationship management and consulting. Technical service and commercial transactions (retention + sales negotiations). In German, English and Spanish. Customers in EMEA: BMW, Volkswagen, DTAG, TNT, ITV, Eurofins, Meta4, DHL España, etc. Revenue responsibility: $ 3,5 million. - Proxy for Team Manager
- 2 years and 6 months, Apr 2011 - Sep 2013
Client Relationship Manager EMEA
Citrix Online Services Division
Customer relationship management and consulting. Technical service and commercial transactions (retention + sales negotiations). In German, English and Spanish. Customers in EMEA: BMW, Volkswagen, DTAG, TNT, ITV, Eurofins, Meta4, DHL España, etc. Revenue responsibility: $ 3,5 million.
- 3 years and 5 months, Nov 2007 - Mar 2011
Sales Assistant International
Netviewer AG
Unterstützung der europäischen Niederlassungen / der internationalen Account Manager, Konfigurieren von Programmen, internationaler Kundenkontakt, Prüfung von Verkaufsunterlagen, Übersetzungen
- 1 year and 1 month, Oct 2006 - Oct 2007
Internationaler Kundenberater
walter services Commerce GmbH
Betreuung der deutsch- und englischsprachigen Kunden für LUFTHANSA, Kontakt zu spanischen Filialleitern für SCHLECKER
Ausbildung von Jan Steffe
Angewandte Sprach- und Kulturwissenschaft
Johannes Gutenberg-Universität Mainz
Spanisch (Spanien & Lateinamerika), Englisch (USA & UK)
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
Spanish
C1 (Fließend)
English
C1 (Fließend)
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