Janice Firmo

- Responsible as overall PM for implementation automation solution, including Fully Automated Ticketing, Manual checks automation, auto call outs, for Italy customers. - Negotiation with customers(Delivery Project Executives), implementation of new management system to existing BAU(Business as Usual).

- Integration Management and change requests projects. - Working in a cross stream team where collaborators are allocated in different parts of the world. Customer: Global IBM - Responsible for organizing, planning and manage the Partner Test Deliveries(Global IBM). - Responsible for organizing projects by quarter and delegate Project Managers. - Leadership

- Management of a software development team Management of up to 15 persons. - Cross stream teams management, with persons allocated in Manaus and Recife. Customer: Nokia Boston. - Project management of software development and research projects. - Project Management using Scrum Methods with good PMBOK practices. - Leadership

- Management of a software development team Management of up to 7 people. - Project management using processes adherent to PMBoK , CMMI and Scrum Methods. - Management of Ericsson Telecom software’s using AXE platform. - Supporting the SEPG group to the processes creation and improvement based in CMMI and PM-BOK models. - Leadership

- Management of a software development team consisting of up to 10 roles. - Various management task like development project management plans, WBS, schedule, effort estimations(using function point and Story Points), risk identification and management, configuration management, requirement management, resource management, product backlog and burndown graphs monitoring - Project Management using CMMI and Scrum as methods. - Provide support for the ITIL implementation process.

- Maintenance Research, development and implementing improvements in the software development processes, to improve quality, agility and productivity. - Working in the Level 2 and 3 Processes Areas of CMMI. - Two years experiences in processes development and implementation based on CMMI Model. - One year experience in agile process development and implementation with CMMI. - One year experience as Engineering Process Group Leader - Create a Scrum Guide.

- NetWork Support (NT, Win2000 Server / Professional). - Computer Maintenance. - Configurations (Network, Internet, E-mail, etc.) Users support in the plat- forms Win 95, 98, Me, 2000 e XP. - Software Development using Power Builder.