Janin Neun

• Managing large amounts of incoming calls and customer emails • Researching, identifying, and resolving customer issues and complaints, effective follow up to ensure customer case are resolved and closed • Providing accurate, valid and complete information by using the right tools • Keeping records of customer interactions, processing customer accounts and file documents

• B2B contact person and information support • Welcoming and registration of guests • Presentation and explanation of products • Management of promotional duties • Assistance at exhibition and events • Group assistance

• Achieving agreed upon sales targets and outcomes • Responsible for customer inquiries and customer satisfaction • Presenting, promoting and selling products and services using solid arguments to existing and prospective customers • Cash handling and documentation

• Responsible for all activities involved in the management of product movement within the supply chain • Managing incoming calls and customer service inquiries • Handling international trade license/restriction processes and documentation

• Booking of shipping or air freighting space and providing quotations for sending goods • Negotiating contracts, transportation and handling costs • Preparation and processing of shipping documents, Bills of Lading, export declarations, etc • Ensuring the safe and timely pick up and delivery of shipments

Recruit, select and induct staff Monitor staff performance Coordinate marketing activities Obtain and manage sponsorship Coordinate on-site event registrations Manage event staging components and on-site event operations Manage finances within a budget Select event venues and sites

Freight documentation and handling Customer service Manual handling and dangerous goods International freight calculations Teamwork and leadership Contract procurement Import/export ocean freight operations