Jarkko Niittumaa

I am driving the definition and execution of OPEX and business transformation within Allianz Services, a captive service organization of 4,000+ employees supporting the Allianz world. - Definition of OPEX setup and Business transformation initiatives, execution with E2E responsibility - Planning and execution of large scale business transformation initiatives to transform Insurance Operations - Developing a Performance Management framework incl. operational KPI management and management dashboards

Leading business transformation, with the objective to provide user-centric, lean services that utilize digitalization and provide value. - Developed and implemented a joint vision and a roadmap for a captive service organization with 1 600 employees aiming for lean, digitalized and seamless user experience - Defined a systematic project management framework creating more transparency on strategic initiatives across the organization - Responsibility for the implementation of new digital working methods

Global responsibility for PMO & BCM at Siemens Global Business Services, a large captive shared service organization with 7,000+ employees worldwide supporting the Siemens world. - Managing a PMO network of 25 project managers driving service excellence, transition, transformation and digitalization projects - Implementing Agile ways of working in the organization - Global responsibility for Business Continuity Management methodology, planning and execution for 9 Shared Service Centers worldwide

Driving global business development, service excellence, business transformation & digitalization projects at Siemens Global Business Services: - Created global service offerings and roll-out plans for harmonizing and digitalizing services incl. robotic process automation - Defined methodology and implementation plan for streamlining Order Management activities for Siemens Healthcare globally - Developed and implemented a global ”Pulse Check” to track employee satisfaction for 7 000 employees worldwide

Responsible for customer relations, SLA management and business development related projects in the Middle East region. - Supported divisions & country organizations to achieve savings targets, leading into 10% increase in customer satisfaction 2014 - Managing business development activities for HR Services, Customer Services, Financial services and Order2Cash Services in the region

Responsible for global service excellence, transformation and process optimization projects for Siemens Global Business Services. - Developed and implemented a global performance management framework ensuring harmonized KPI management across 350 delivery teams in 15 locations

Responsible for global productivity and process optimization projects for Siemens Global Business Services. - Implemented transactional charging/pricing model for global service portfolio to enhance customer interaction and SLA transparency - Managed a productivity increase program in the Czech Delivery Center aiming for 10% additional savings target in 2011

Managed a team of 15 HR Specialists with full responsibility over people development, SLA achievement and customer satisfaction