Jashvi Dholakiya

•Led end-to-end UX design for AI-powered SaaS customer experience platforms, from discovery and user research to prototyping and delivery. • Facilitated cross-functional design sprints with product managers, engineers, and stakeholders to improve platform usability and feature adoption. • Mentored a team of 2 UX designers and established UX best practices for scalable product development. • Conducted usability testing to identify friction points and improve workflow efficiency.

• Led UX design for high-traffic mobile banking applications used by thousands of customers, improving onboarding, payments, and security flows. • Redesigned critical product flows in collaboration with product and engineering teams, reducing user drop-offs by 20%. • Conducted usability testing, stakeholder workshops, and journey mapping to align user needs with business goals. • Delivered high-fidelity prototypes and interaction designs using Figma.

- Delivered end-to-end UX for global clients across retail and real estate domains. - Led UX for Amway Thailand and Lennar projects, enhancing digital conversion. - Collaborated with QA and dev teams to ensure design fidelity and quality.