Jason Elster

Supporting this healthcare and medical charity by volunteering time on a regular basis to maintain the back office function including administrative duties, organising and inputting the data in the database, maintaining the efficient use of IT by liaising between the office and IT provider, assisting in updating the charity’s social media profile by helping in the planning and updating of Facebook and Twitter feeds and supporting the project and event management teams.

Provided general administrative support including records management receiving and routing office communications including emails, letters, documents and phone calls, information collation and database creation and maintenance, diary management and scheduling. Website management for SPC including updating and maintaining property listings, service offerings and responding to enquiries via the website.

As a trained Barista, I was responsible for customer interactions, preparation and serving of customer orders, dealing with customer queries and complaints, advising customers on product choices and current offers. Costa Coffee was a particular highly pressured environment. I learnt to balance the pressure of dealing with waiting customers along with attention to detail. Excellent team skills were essential as were excellent customer service skills.