Sergio Sánchez Olivera

• Managed and optimised a database of over 3,000 products and 250 suppliers, including technical and logistic documentation • Collaborated with supply chain managers on price analysis and purchase decision-making, providing data-driven solutions • Analysed financial data using Excel and contributed to business growth through quarterly cross-functional meetings, leading to a 4% sales increase • Developed a dashboard to track key performance indicators (KPIs) and support teams in achieving business objectives

Managed a portfolio of over 100 clients, ensuring exceptional service and client satisfaction. Advised clients on products/services, enhancing business outcomes and building long-term partnerships. Led the onboarding process for new customers, expanding opportunities and driving revenue. Handled complaints and resolved complex issues through strategic collaboration with all stakeholders.

Managed customer service operations, analyzing and monitoring incidents related to collections and payments. • Conducted efficiency analysis and collaborated on market research initiatives. Achievements • Achieved a 60% improvement in KPI resolution for technical incidents.

• Participated in major project workshops to ensure smooth implementation. • Configured test scenarios and coordinated with departments for successful project phases. • Created training materials and guides for the SCM Department and led Master Data Management initiatives.

Coordinated the provisioning of voice and data services, integrating them with business solutions. • Managed KPIs and stabilized service operations, increasing customer satisfaction through detailed reporting.

• Management, organization and updating of the department's daily tasks, generating, and drafting departmental effort reports. • Evaluation, selection, qualification, and negotiation of offers with local/foreign suppliers, elaboration of RFTs (tenders). Placing orders in SAP. • Collaboration with the technical department in the definition, start-up and periodic monitoring of the execution and quality of projects. Achievements: • Savings to the business of 15% compared to the same period of the year.