Jay Kalsi

Driven digital transformation initiatives, focusing on modernizing operations, implementing automation and AI solutions, and streamlining workflows through continuous process improvement, aligning with digital strategies to foster innovation and long-term growth.

Scaled up a venture specializing in AI&ML based curated learning programmes for industry and life skill training modules. (Bootstrapped venture with 3 client portfolios within 6 months).

Advised on Startup growth and investment strategies, business expansion and improving operational efficiency to the various consulting clients from all over the world with responsibility of oversight over the India and Asia-Pacific.

Managed the business development, strategy planning, process engineering and growth advisory services for SMEs, startups, and non-government sectors.

Directed customer operations across Rwanda and Tanzania, managing a $15M+ budget while spearheading transformation initiatives throughout Africa, with direct CEO reporting line.

Performed end-to-end business process analysis for customer service optimization, developed forecasting models high accuracy for call volume predictions, and created management reports and dashboards for operational performance tracking.

Process improvement and Cross-Functional project management

Digitalization & Innovation