Jaya Prakash Dharnalakota

Tracking tickets and resolving issues using JIRA Project Management tool raised regarding mobile payment gateway (Payzapp) • Performed compatibility testing for new versions of updated modules using WIBMO CSR, Prepaid CSR, CMS, OCT, PG and Ameyo • Provided solutions for incoming requests and inquiries on new modules and workflow procedures • Prepared projects and dashboards for all the JIRA related services • Conducted analysis and evaluated existing systems to upgrade to the latest versions of JIRA

Handled enquiries and created customer database • Developed strategic alternatives for customer data using “CRYSTAL APPLICATION” • Performed troubleshooting on customer network and resolved data issues using cisco “CTI TOOLS “ • Established effective systems for information retrieval through “INSIGHT APPLICATION” • Expert in preparing technical document for the support issues and services provided for future reference

Maximized the client penetrations while learning all phases of business operations and management techniques

Manual and Automation Testing • Performed Functional, Integration, System, Compatibility (test in different OS, different browsers, different versions), Usability testing, Accessibility, Ad- hoc, Smoke, Regression, Performance, Globalization and Web security testing. • Executed troubleshooting using JAVA programing • Performed software testing for Web applications using QTP, WEB DRIVERS and SELENIUM • Gained knowledge in white box and black box testing methodologies

Java Programming, Database Management Systems, Object Oriented Programming, Data Structures, Electronics, Operating Systems, Artificial Intelligence, Computer Networks