Jennifer Braun

Supervise operations and daily activities for two primary locations. Drive sales and business growth by evaluating prospective new clients to identify student needs, define objective plans, and present educational packages to parents. Coordinate tutor and student schedules for optimal cost efficiency. Recruit, train, and direct teams of staff for both locations. Manage student accounts, hourly balances, and collections. Establish and administer operating budgets.

Led key initiatives to implement enhancements to the Client Relationship Management (CRM) system. Provided end user support by resolving issues, assisting with multiple applications, and educating users on system use. Orchestrated disaster recovery activities. Authored support and instruction documentation. Delivered cross-divisional training on CRM use. Served as primary point of contact between departments, including repairing failing interdepartmental relationships.

Provided critical loan processing and administrative support to a team of Business Banking Officers. After loan sale, managed all aspects of loan processing prior to final closure. Entered loan applications into key systems and reported approval or decline to officers. Managed processing of amendments for existing loans.

Managed daily activities for a team of tellers. Monitored teller performance to ensure that all staff met referral goals. Oversaw all aspects of branch audits, including paperwork and surprise cash audits. Addressed and resolved customer issues. Coordinated investigations into transaction irregularities. Granted approval for over-limit teller transactions. Outlined teller schedules. Administered branch cash as needed.