Jennifer Heger

• Have created business relationships with various institutions as well as having procured several private clients. • Have served as an Honorary Test Proctor for Rostock IHK. • Prepares English classes for varying levels of ability from beginner to advanced. • Develops teaching materials tailored to individual clients’ interests and needs while ensuring that activities will enhance vocabulary, grammar, and confidence.

• Effectively managed the day to day running of a busy coffee shop, including labor, inventory, projects, placing and receiving orders, and dealing with unforeseen events. • Worked directly with upper management to implement new procedures, tools and strategies to control inventory, drive sales and create a total quality experience for guests. • Provided onsite training to new employees as well as coaching to long standing employees to increase performance and efficiency.

• Created and maintained, and updated records of members in database. • Acted as head secretary and liaison for communication between the chapter and the school, community and national fraternity. • Worked to extensively streamline email and online document storage so that high priority and commonly used items are easily accessible.

• Lead committee in creating memorable formal dinners bi-annually which worked • to reconnect active members with alumni from chapters. • Restructured and coordinated annual Alumni Dinner, quadrupling the number of attendees. • Worked with restaurants and venues to create menus, budgets and itineraries for each event.

• Worked directly with management to achieve improvement in Employee performance. • Planned and executed new station procedures to increase productivity. • Provided onsite training to new employees. • Created high quality caffeinated beverages with maintaining a high level of customer service.

• Managed duties of Executive Board as well as committee chairs. • Collaborated with Executive Board to help maintain and develop the fraternity’s outside activities. • Developed professional and philanthropic outreach programs to create a better school environment for students. • Worked directly with Social Chair to achieve successful events and participation with many members.

• Responsible for collaborative, creative design and planning for prominent children’s festival in Phoenix. • Researched, developed and prepared key concepts of event • Researched and updated all required vendors, materials, and supplies as needed for responsible area.

• Planned and directed bi-annual three day initiation • Collaborated with Regional Director and Executive Board to help maintain and develop the fraternity’s outside activities