Jennifer Joyner

Contracted through Axis Technology, LLC, to support the Digital Transformation effort: - Analyzed Web utilization, comparing customer transaction execution across channel. - Developed detailed data visualizations and reports for Chief Digital Officer.

Planned, funded, and executed a 13+ month sabbatical solo journey around the world, visiting 21 countries spanning 3 continents. Created and maintained OutlanderAbroad.com to share stories, photography, and resources from my travels. Managed corresponding Twitter, Facebook, and Instagram accounts to promote stories and provide additional content. Gained in-depth cross-cultural international experience, literally working through communication and logistical challenges on a daily basis.

Drove the pilot of Salesforce's Chatter, growing the user base to over 3000 users. Led an 8 month, $600K+ effort to implement an internal web-based tool for advisor client assignment. Led a 10 month, $1.8MM effort to enhance an online scheduling tool for external clients. Led the functional project team in a 12 month $2.8MM effort to Siebel 7.8 to 8.1, impacting 4500+ internal users. Concurrently managed business management operations for immediate team.

Led an 8 month $1.7MM effort to implement an Event Management solution with custom Web and Siebel 7.8 integration. Led an 8 month $570K multi-release effort to enhance the foundational Web and Siebel 7.8 Event Management solution. Concurrently provided subject matter expertise as a Siebel application and process liaison for other efforts.

Managed a Siebel 7.8 Financial Services enhancements and desktop consolidation effort as a Functional Lead and Project Manager at TIAA-CREF. Included management of full project lifecycle for each of five overlapping releases over two years.

Performed assessment of contact center desktop applications at TIAA-CREF. Directed business process design and requirements analysis to streamline Marketing processes at Constellation NewEnergy. Other project experience includes assessment of regulatory enhancements to CIS application at Baltimore Gas & Electric; extensive PMO tasks for a Siebel UCM effort at MCI; and testing of a new wireless technology product for Verizon Wireless.

-Graduated Summa Cum Laude -International Study Abroad Course (Marketing & International Business) -Ultimate Team -Pi Beta Phi -Received numerous scholarships & was admitted to numerous honoraries