Jessica Macaraig

Managed customer inquiries and follow-ups daily, ensuring responsive e-commerce support Designed and posted social media posts to maintain a consistent customer-facing brand presence Coordinated outreach with global influencers and UGC creators monthly, supporting collaboration pipelines and content planning Provided direct administrative support to the founder across customer service, content coordination, and operational follow-up

Supported the founder with administrative and operational coordination, maintaining organized workflows, timely follow-ups, and accurate business records Updated website content items every month to keep client-facing information current and aligned with business needs Managed client communication and follow-up activities to improve day-to-day coordination and responsiveness Provided reliable back-end support across data, communication, and administrative tasks

Delivered executive, administrative, and operational support to international clients, building a freelance track record backed by 400+ client testimonials Managed high-volume email correspondence and business communications across clients in Europe, the US, and Asia, maintaining timely and professional stakeholder engagement Prepared reports, summaries, and structured business documents to support decision-making and improve information flow

Researched target companies and prospects per month to support pipeline development and structured LinkedIn outreach Provided remote executive and administrative support to the Managing Director, ensuring organized follow-up and consistent coordination Managed LinkedIn communications for a business serving 50+ clients through 80+ partners across 50+ countries Maintained prospect data, communication logs, and next steps to support outreach momentum and relationship management

Coordinated meetings, appointments, and travel arrangements to support the President's executive schedule Prepared agendas, presentation materials, and supporting documents for weekly executive meetings and campus events Managed communication with internal departments and external stakeholders, ensuring clear coordination and timely follow-up Supported executive office operations through scheduling, documentation, and communication management in a high-visibility academic environment

Supported administrative and HR operations, maintaining organized records, scheduling, and day-to-day coordination Coordinated recruitment and onboarding for new hires annually, ensuring a smooth and well-structured hiring process Maintained employee records and tracking tools to support documentation accuracy and internal efficiency Organized internal events, workshops, seminars, webinars and training sessions in support of employee engagement and operational continuity

Processed purchase requests to support timely procurement and administrative operations Coordinated with vendors and suppliers to track orders, manage communication, and maintain purchasing workflow Maintained inventory, supplier, and invoice records to improve documentation accuracy Supported procurement operations through organized recordkeeping and vendor follow-up