Jessivan Vedala
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jessivan Vedala
- 4 Monate, Sep. 2025 - Dez. 2025
Lead
Fedilis Technology Services, Indien
• Led ITSM and ServiceNow initiatives, enhancing service delivery across IT operations. • Provided M365 support, utilizing PowerShell scripting for efficient cloud management. • Fostered cross-functional communication between support teams, engineers, and stakeholders.
- 1 Jahr und 1 Monat, Mai 2024 - Mai 2025
Technical Lead
Bridgesoft
• Led a team of 15+ members to enhance quality and meet all SLAs and KPIs. • Implemented MFA policies organization-wide, significantly improving security measures. • Managed the full project lifecycle for the SailPoint platform, ensuring seamless execution and support.
- 1 Jahr und 11 Monate, Mai 2022 - März 2024
Technical Specialist
LTIMindtree
• Ensured process accuracy and adherence to standard operating procedures, leading escalations of incidents and driving process improvement initiatives. • Maintained shift scheduling and attendance for team members, providing advanced support for Exchange Online and M365 Support & Administration.
- 1 Jahr und 4 Monate, Feb. 2021 - Mai 2022
Senior Technology Operations
MassMutual
• Provided technical support for internal users, resolving account-related and user profile issues to ensure smooth operations • Actively engaged with end-users to troubleshoot issues and provided expert guidance on technology utilisation for business improvement • Assisted in the technical planning and delivery of current and future technologies under the direction of organisational leaders and project managers • Managed and maintained IAM services to ensure secure and efficient access control
- 2 Jahre und 2 Monate, Dez. 2018 - Jan. 2021
System Administrator
JD Sports Fashion plc
Working as a Windows Administrator for JD Sports India.
- 3 Jahre und 4 Monate, Sep. 2015 - Dez. 2018
Associate
Verizon Data Services
Incident Management
- 3 Jahre und 4 Monate, Sep. 2015 - Dez. 2018
Support Analyst
Verizon Data Services Pvt, Hyderabad, Indien
Internal and global IT technical support.
- 2 Jahre, Okt. 2013 - Sep. 2015
Technical Support Engineer
HCL
Technical Support
- 2 Jahre, Okt. 2013 - Sep. 2015
Junior Engineer
HCL Technologies, Chennai, India
Technical Support Engineer.
- 10 Monate, Jan. 2013 - Okt. 2013
Process Analyst
Cambride Technology Enterprises
Internship
Ausbildung von Jessivan Vedala
- 3 Jahre und 10 Monate, Sep. 2008 - Juni 2012
Bachelor of Technology - BTech
JNTUH College of Engineering Hyderabad
- 1994 - 2008
Indian School Certificate
Council for the Indian School Certificate Examinations (CISCE)
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