Joanusia Silveira

Gathered and validated business requirements for large-scale projects, reducing rework by 25%. Led cross-functional collaboration, improving on-time project completion by 15%. Utilized Power BI for data-driven insights, enhancing operational efficiency by 30%. Managed project plans and budgets using JIRA and MS Project, reducing budget overruns by 10%. Drove customer experience improvements, increasing retention by 20%.

Led cross-functional teams using Agile, reducing system errors by 30%. Improved operational efficiency by 20% through process optimization. Directed UAT and test case reviews, achieving a 98% customer approval rate. Ensured seamless integration of customer requirements, enhancing user satisfaction by 25%. Collaborated with global stakeholders to drive successful project delivery. Designed and executed test strategies for banking & telecom systems, cutting production defects by 30%.