Joel Edward

Bis 2018, Senior IT Analyst, Accenture
Trivandrum, Indien

Fähigkeiten und Kenntnisse

IT analysis
Background Verification
Recruitment
Incident Management
Trainer
Marketing & Sales
Communication skills
Client Relations

Werdegang

Berufserfahrung von Joel Edward

  • 4 Jahre und 4 Monate, März 2014 - Juni 2018

    Senior IT Analyst

    Accenture

    . Hired engineers for various projects . Serve as Incident Commander and lead the service restoration process during major incidents. . Coordinated cross-functional meetings to determine the root cause of problems and improve workflow processes. . End to End ownership of change building, testing and implementation in accordance with schedules by liaising with all stakeholders.

  • 4 Jahre und 3 Monate, Jan. 2010 - März 2014

    Background verification quality analyst

    First Advantage

    · Responsible for hiring. · Responsible for delivery of reports within the agreed time-frame. · Implementation of built packages as per the client requirement. · Researching various institutes and organizations to confirm its existence. · Support the analyst by identifying the bugs in the packages. · Generation of Reports. · Responsible for updating/maintaining of the document repository.

  • 6 Monate, Aug. 2009 - Jan. 2010

    Customer Service

    Alp Consultancy (Accenture)

    Initiating sales – getting customers to get themselves registered for a club membership while in the process of the product being sold.

  • 2 Jahre und 8 Monate, Dez. 2003 - Juli 2006

    Customer Service Agent

    Transworks

    . Selling credit cards to Americans. . Worked for a project JPMC

Ausbildung von Joel Edward

  • 1 Jahr und 1 Monat, Juli 2012 - Juli 2013

    Human resource management

    St. Joseph's College of Commerce

    Management Process, Marketing Management, HR Management and Organizational Behavior, Business Ethics, Strategic Human Resources Management, International Human Resources Management, Labor Legislation, Compensation and Benefits, Organizational Culture, Change and Development

  • 3 Jahre und 1 Monat, Juli 2006 - Juli 2009

    Sociology, Psychology & Economics

    Bangalore University

    Sociology, Psychology & Economics

Sprachen

  • Englisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Deutsch

    B1-B2 (Gute Kenntnisse)

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