Johanna Eglsoer

Project experience (excerpt): Transforming the Demand and Project / Portfolio Organization facilitated by a ServiceNow SPM implementation (identification of scope and requirements leading to a target operating model and underlying transformation roadmap - short-, middle-, longterm, elaboration of testing, migration, communication and training concepts)

Project experience (excerpt): Knowledge and force extension facilitated by international Joint Venture setup (incl. business case creation and economic model definition, territory support for supply and demand chain definition including relevant business driven processes, governance definition)

Project experience (excerpt): IT Infrastructure Sourcing project (RfI / RfP) in the areas of Managed Hosting services & AMS and Managed Network and Security Services; Knowledge and force extension facilitated by a Build-Operate-Transfer model (incl. definition of scenario, scope and collaboration, governance, RfP development and execution, vendor selection process from longlisting to contracting and final selection, commercials, negotiations);

Project experience (excerpt): IT sourcing project for Application Development and Maintenance (ADM) in the course of a large-scale IT transformation (RfI, RfP, operationalization); Further development of a Target Operating Model for the steady state after an IT transformation with focus on IT Governance

Setup of a Knowledge Management platform and a streamlined Project Management for EDI projects; Optimization / Automatization of recurring data cleansing activities, etc.

International Office: Coordination of initiatives in the International Office, e.g. buddy program for international students, trips, internet and intranet presence, brochures, representation on fairs, etc.; Faculty of Informatics: Elaboration of teaching materials for two modules.

Support of the IT management in strategic planning and its implementation; Participation in initiatives and takeover of short- and medium-term initiatives, e.g. concept development for the use of a room administration software incl. vendor presentations, introduction of system-supported business travel management (within SAP), introduction of a central IT project and program management function, etc.

Quality monitoring of IT service management processes (focus on Incident / Problem Management and Request Fulfilment); Development and execution of training courses for the use of the service tool with compliance to the ITSM / ITIL methodology

Modelling and implementation of IT processes; Digitalization of the IT change management process (processing in the service tool)