Jorge Oliveira Ascencao

- Responsible for more than 800 tier customers with a team of 6 Quality Engineers. - Manage team members in Customer Service Center and at production sites. - Report Monthly Report (Claims, PPM & Claims per Billion) and monitor targets. - Work to meet internal & customer quality targets; reduce customer claims/PPM - Review and monitor customer scorecards, quality and responsiveness status to ensure satisfaction - Coordinate resources to ensure timely problem resolution and customer satisfaction.

- Responsible for more than 800 tier customers with a team of 6 Quality Engineers. - Manage team members in Customer Service Center and at production sites. - Report Monthly Report (Claims, PPM & Claims per Billion) and monitor targets. - Work to meet internal & customer quality targets; reduce customer claims/PPM - Review and monitor customer scorecards, quality and responsiveness status to ensure satisfaction - Coordinate resources to ensure timely problem resolution and customer satisfaction.

Customer Concerns / Customer Satisfaction / Manufacturing Operations: - Responsible for more than 800 tier customers with a team of 5 Quality Engineers. - Lead and monitor all problem solving activities - Quality Methods FMEA, Control Plan, SPC. - Manage team members in Customer Service Center and at production sites. - Report Monthly Report (Claims, PPM & Claims per Billion). - Work to meet internal & customer quality targets. - Reduce customer claims & PPM - Review and monitor customer scorecards

Customer Concerns / Customer Satisfaction: - Champion between customer and Yazaki production affiliate. - Report 3D & 8D to the customer. - Coordinate sorting activities and cost follow up. - Monitor all problem solving activities to ensure effective 8D reports with action plans to prevent reoccurrence. - Report & reduce customer claims & PPM. - Review and monitor customer scorecards, quality and responsiveness status.

Customer Concerns / Customer Satisfaction: - Champion between customer and Yazaki production affiliate. - Report 3D & 8D to the customer. - Coordinate sorting activities and cost follow up. - Monitor all problem solving activities to ensure effective 8D reports with action plans to prevent reoccurrence. - Participate in customer / supplier meetings. - Report & reduce customer claims & PPM.

Quality Tear Down - To disassemble the complete wire harness in order to confirm crimping condition, connectors, clips orientation, grommets, branch lengths, search for damage wire insulation, and report all findings back to the assembly lines for corrective actions and improvements. Data Management - Monthly report from all assembly lines and cutting area.

Line Quality Control for cutting area for Volvo, Nissan, Peugeot & Citroen: - Quality assurance from all cutting machines. - Crimping parameters assurance. - Reviewing manufacturing operations standards with engineering department. - Monthly report from all internal defects. - Analysis of internal and external claims. - Coordinate quality improvements to reduce the internal defects and scrap. - Implement corrective actions to prevent defect reoccurrence.

Manufacturing operator for cutting area and assembly area: - Production of Electrical wire harnesses for Ford, Volvo & Nissan vehicles