Jose Manuel Sanchez

Consultant in cluster development projects in Arica, Chile * Analyzed different sectors and determined the strategic orientation for the business activities in the region * Trained the local team in the change process methodology. Managed private and public stakeholders

• Developed cost reduction strategy of $1.2 million through international consolidation of Business Travel and Corporate Card divisions in the Nordic markets • Established an optimum FTE count, liaising with various departments in a matrix environment • Presented cost analysis and recommended action plan to Amex’s senior management committee

• Defined business unit objectives and developed annual business plan with management team • Restructured and eliminated capacity bottleneck in the Translation and DTP departments • Improved employee engagement with a system of satisfaction survey and performance review meetings • Achieved reduction in staff turnover by 25%

Management