Jose Shalin Joseph

IT Infrastructure & Cloud pro managing Dell/HPE/Lenovo servers, VMware, Windows & Linux. Skilled in backups (Veeam/Commvault), cybersecurity, ISO audits, Oracle, SAP HANA, SmartPlant. Microsoft 365, Entra ID, Azure & Intune admin. Resolves complex L2/L3 IT issues, manages networks, storage & virtualization for high availability

Managed Windows Server environments, Linux servers (on-prem), network devices, and enterprise CCTV systems.  Provided L1–L3 support for OS, hardware, printers, scanners, and RAID NAS storage.  Configured routers, access points, and switches, and performed end-to-end network troubleshooting.  Managed Office 365 accounts, mailbox setup, security groups, and email access policies.  Handled Windows and Linux server administration including services, permissions, log monitoring, and updates.

Managed Windows Server environments, Linux servers (on-prem), network devices, and enterprise CCTV systems.  Managed AD/DNS/DHCP, shared folders, server event logs, and NTBackup operations.  Managed O>ice 365 accounts, mailbox setup, security groups, and email access policies.  Provided L1/L2 troubleshooting and asset lifecycle management across multiple locations.  Configured firewalls, antivirus policies, and access control mechanisms.  Monitored server performance and ensured minimal downtime.

 Managed ERP software deployment, patching, endpoint security (Sophos), backups, and access control.  Managed Office 365 accounts, mailbox setup, security groups, and email access policies.  Monitored system logs and escalated security anomalies to ISO.  Implemented user account management and enforced security policies for staff.  Supported branch offices remotely and resolved network connectivity issues.

 Maintained Windows Server 2003 environments, mail clients, and end-user systems.  Managed NTBackup schedules, AD, shared folders, and daily log monitoring.  Provided onsite support to government o>icials and ensured smooth operation of MCA21 services.  Troubleshot network, printer, and application issues to reduce service disruption.  Coordinated with backend technical teams for escalations and system updates.

 Installed airline booking software (SITA Liaison, SRDT) and maintained airport IT infrastructure.  Managed routers, switches, Nortel IP phones, and Symantec Endpoint Security.  Provided 24/7 technical support to airport counters and boarding gates.  Performed system health checks before flight operations and ensured zero downtime.  Coordinated with airline IT teams and airport operations for technical issues.

 OS installation, hardware support, printer setup, and L1 issue resolution.  Installed basic network devices and handled LAN connectivity issues.  Provided user training for email clients, printers, and basic applications.  Maintained asset records and ensured timely updates for all workstations.

Computer Science