Jose Vicente Coves Guaita

First level support in Allen & Overy (Madrid). Support to: Iphone/Ipad, Blackberry, Printers, Hardware, Hummingbird document management system, Videoconference, Office, Windows 7. Administrator of Active Directory, Cisco Call Manager and Unity, RSA ,BES ,SCCM tools, Citrix, Checkpoint encrypt. • Member of team providing cover for business critical fee-earning activities, within the dynamics of Allen & Overy legal practice areas. • Providing Service Desk and Desk side support

Resolving Internet failures, as well as problems with the Telephone, TV and mobile phone, assessment, diagnosis, management and dealing with incidents remotely. Handling all kinds of switching centers and access devices (S12, 5ESS, Lucent Anymedia, UT-100 and IMSS of Italtel, Nortel Ossgate and LMM, HDT, etc..) and technologies (ATM, Voice Port Pots,) Clarify (CRM) issue program, helpdesk, customer service, sales, reclaims and managing transfers.

Practice of “Formación en Centros de Trabajo en Europa” in “SCC(Berlín)” for four months as a helpdesk technician performing the identification, management, troubleshooting, scaling to higher levels and administering servers to obtain CFGS in Germany.

Practice of " Formación en Centros de Trabajo " in "MGV COLOR." For three months doing technical support, equipment and systems administrator to obtain CFGM in Valencia.