Josh Padua

Monitored hybrid infrastructure (M365, Azure, Entra ID) ensuring SLA compliance for multi-region workforce. Supported endpoint security via CrowdStrike, Qualys, and RunZero. Managed AWS Workspace and Citrix automation using PowerShell. Operated within ITIL framework for incident/change management. Enforced Zero Trust: conditional access, MFA, and RBAC across M365/Azure in a regulated financial services environment.

Part-time food service role during cybersecurity upskilling. Maintained 98% compliance with operational and food safety protocols under high-volume conditions. Communicated effectively in German, English, and Portuguese across fast-paced, cross-functional settings — strengthening multilingual stakeholder communication skills directly applicable to IT support and SOC environments.

Coordinated large-scale event operations for 1. FC Köln football club, working under high-pressure conditions. Collaborated with security personnel and emergency services for crowd management and real-time incident coordination — building crisis management and physical security protocol awareness transferable to SOC and incident response environments.

Freelance digital project for a Moroccan riad. Redesigned website, produced photo/video content, managed Instagram, and implemented SEO — increasing social media engagement by 50% and improving organic search rankings. Applied data-driven content strategy and project management skills transferable to IT operations and documentation workflows.

Full-time role at a Michelin-recommended restaurant in Dublin. Delivered 200+ daily guest experiences with 98% order accuracy. Maintained 95% customer satisfaction across 1.5 years — building precision, ITIL service-level adherence mindset, and cross-functional communication skills directly applicable to IT support and SOC environments.

Customer service and technical support role at a global travel tech company in São Paulo. Triaged 100+ technical cases per month, reduced response time by 30%, and improved customer satisfaction by 15%. Worked with CRM tools including Salesforce — building structured problem-solving and ITIL-aligned troubleshooting skills applicable to IT operations and SOC triage.

Combined administrative and event coordination role at a corporate club in Brazil (2.5 years). Managed confidential data, streamlined office workflows with Excel tools, and organised 50+ corporate events. Designed KPI dashboards for performance tracking and launched a biweekly employee newsletter reaching 1,500+ subscribers — building data analysis, stakeholder communication, and process documentation skills.

Hands-on cybersecurity training covering threat detection, vulnerability assessment, penetration testing, and incident response. Gained practical skills in SIEM (Splunk), Wireshark, Kali Linux, Nmap, Python scripting, and MITRE ATT&CK framework. Applied ISO 27001 and NIST CSF standards in real-world projects.