Joshua Li

Responsible for managing and optimizing Business Central environments, implementing automation solutions, and supporting business-critical IT processes across production and office operations. -Managed and optimized Microsoft Dynamics 365 Business Central, including user setup, permissions, and issue resolution -Supported production by optimizing scanning processes, label printing, and IT systems -Developed Power Automate workflows to automate processes

-Responsible for the functional management of QAD ERP software -Delivered ERP user support -Coordinated IT projects and drove process improvements

-Functional management and user support for Microsoft Dynamics NAV (ERP) -Process optimization and requirement translation between key users and technical teams -Azure AD and Windows Server 2016 administration (DHCP/DNS) -Delivered on-site IT support to end users, ensuring continuity of daily operations

-Employed by Acknowledge as an ICT Support Specialist, providing IT support services to client organizations through secondment

-Improved CMDB data quality by cleaning up and maintaining configuration records -Executed hardware audits across multiple GGD sites to ensure asset accuracy -Prepared and rolled out end-user laptops, including imaging and configuration -Delivered first- and second-line IT support, managing incidents end-to-end via phone and email

-Supported end users in daily IT operations and workplace environments -Coordinated with third-party vendors and external IT partners -Contributed to ICT projects, including hardware rollouts and workplace improvements -Managed hardware lifecycle activities: deployment, distribution, maintenance, and repairs

-Supported end users by handling and resolving IT service requests, incidents, and system disruptions -Performed hardware troubleshooting, maintenance, and repairs