Joy Imah

* Managed calendars, scheduled meetings, and organized travel arrangements for clients.
 * Handled email correspondence, responded to inquiries, and maintained professional communication.
 * Conducted research, compiled data, and prepared reports or presentations as needed.
 * Organized digital files, maintained accurate records, and updated spreadsheets regularly.
 * Assisted with social media management, post scheduling, and basic content updates.
 


* Managed daily customer support operations across email, chat, and phone channels.
 * Responded promptly to customer inquiries and resolved issues to maintain high satisfaction levels.
 * Created and updated customer service policies, templates, and standard operating procedures (SOPs).

 * Used tools such as HubSpot, ClickUp, and Google Workspace for tracking inquiries, managing workflows, and reporting performance data.


*Managing and distributing information within the office, which generally includes answering telephone calls, preparing and sending proposals, and taking notes. *Monitoring and recording expenditures; this ranges from creating spreadsheets to reporting expenditures to the main manager. *Storing, organizing, managing files, writing, editing, and proofreading documents. *Sending and receiving correspondence and greeting customers. *Recording of sales, purchases, and inventory.

* Provided remote administrative and operational support to banking teams and clients.
 * Managed and updated financial records, client data, and transaction reports with accuracy.
 * Assisted with document preparation, data entry, and digital filing for compliance and auditing purposes.
 * Ensured data confidentiality and adhered to all security and compliance guidelines.
 * Delivered consistent, timely, and detail-oriented support while working independently in a remote setting.