Joyat Saha

Directed IT team in strategic planning, IT governance, and infrastructure management. Spearheaded Bangladesh’s first SAP S/4 HANA Public Cloud ERP, driving 70% production efficiency, cost savings, and JIT availability. Digitized HR IMS, VAT, tax, and SCM systems. Strengthened security with Trend Micro XDR, RMM, cloud-based DR, Fortinet NGFW, and Cisco networks. Managed Microsoft 365, multi-cloud apps, CAPEX/OPEX, and led ROI presentations. Facilitated user training and PMBOK-driven project execution.

Directed IT operations for a global enterprise with 20 nodes, ensuring seamless performance. Spearheaded SAP S/4 HANA ECC 6.0 ERP rollout, driving process efficiency. Resolved IT issues, maintained business continuity, and managed KPIs, budgeting, and ROI. Administered Office 365, Windows Server 2016 AD, and CentOS systems. Managed CAPEX/OPEX, Fortinet NGFW, and Cisco networks. Led SOC, disaster recovery, and earned a Master’s in Cloud Computing while managing full-time IT leadership responsibilities.

Administered 24/7 IT operations for ISO-certified BPO and Call Center. Managed Windows Server 2012 R2 AD, DNS, DHCP, and Linux (Red Hat, CentOS) servers for dialer, database, SFTP, and Squid proxy. Achieved system virtualization with VMware/VirtualBox. Maintained MikroTik routers, Pfsense firewalls, and Cisco switches. Administered Asterisk PBX, access control, and CCTV systems. Coordinated IT support for clients (Telenor, ROBI) and vendors, ensuring NOC power stability and seamless network operations.

Administered IT systems and support for 200 employees, managing AD, Linux servers, and MikroTik bandwidth. Designed and implemented network infrastructure for major entities like Police HQ and Malaysian Embassy. Led government IT projects, deploying 100 CCTV cameras for DMP and 600 for Metropolitan Police. Developed Terrestrial Media Monitoring System for Police HQ. Conducted R&D on emerging IT devices, introducing innovative products to enhance service offerings and operational efficiency.

Provided 24/7 IT support for international organizations, embassies, and industries, ensuring uninterrupted service. Utilized monitoring tools to maintain seamless performance and resolve issues proactively. Installed, maintained, and troubleshot UNIX and Windows client servers. Administered and secured networks for private organizations. Designed, installed, and maintained LAN, WAN, IPLC, VPN networks, and critical servers, enhancing system reliability, security, and operational efficiency.