Jozef Hanak

- Initiate and deploy new service products for country or region within CEWA territory (26 counties). - Maintain current portfolio based on sales performance - Run marketing and awareness campaigns with territory business partners and sales teams - Streamline operational processes - Market and client base analysis to increase market share - Development of product data management reporting - Evaluation of technical and infrastructure capabilities for service delivery

- Part of CEE&MEA Offering team and managing Committed Services products - Close cooperation with product and other project managers, country maintenance managers and delivery teams across CEE&MEA region for smooth operations - Main CEE&MEA focal point for all operational issues/system entitlement issues between customer fulfillment, sales, offerings team and parts logistics planners - End –to- End process improvements - Running HW MA business education for operational country teams

- Team Leader for ServicePac product (extended warranty) registration support for Europe 2nd level and 1st level support for for UK/IRE/South Africa/Austria/Germany and Swiss - Managing group of 10 people (workload management, motivation and development of the team and individuals itself) - Maintaining operations statistics and process imporvements

- Identification and initiation of tactical and strategic process and project-related activities within the organization - Setting up improvements of the new invoicing process - Development, education and implementation of new invoicing tools and scorecards within organization

Marketing Management