Juan Carlos Marmol Rebollo

SGS is the world’s leading inspection, verification, testing and certification company. Within the Transportation business line, I reported to the VP for Field Services. Responsibilities: P&L, Business development, customer contact, tender preparation (quotation included), contract negotiation, search and management of resources for global projects. Achievements: Since the department started, we achieved a rev of 20 m CHF, replicating our service portfolio within Europe, America and Asia.

Management of an own company that provides health services to hospitals in the city of Medellin (Colombia). Responsibilities: Contract Negotiation, personnel management, management of receipts and payments to customers and suppliers. Administrative work. Achievements: Establishing an own service company in a foreign country without losses during the first year.

Responsibilities: Business Plan negotiation, implementation of OEM standards, increase of profitability and performance of dealers, increase customer satisfaction, handling with customer claims, warranty claims, product, parts and accessories (logistics), service marketing, tools & equipment, technical training, CI, ISO 9001:2008, etc. Achievements: Increase 10% of overall revenue in spare parts, accessories and sold hours. Customer satisfaction index increase of the assigned dealers.

Responsibilities: Business Plan negotiation for the Central European and North African markets. Implementation of the brand standards, customer satisfaction, customer claims, warranty, product, parts and accessories, service marketing, tools and equipment, technical training, corporate identity and ISO quality issues. Achievements: Growth of turnover in the assigned region (parts, accessories and workshop sold hours). Increase of overall CSI (Customer Satisfaction Index).

Technical Project Leader (TPL) in the Research and Development department at SEAT Responsibilities: Coordination of Simultaneous Engineering Teams. Leading several projects within the S00+ Badge group (Arosa, Alhambra) and S0 group (Ibiza, Cordoba), first as external staff. Collaboration with the TPL’s of Volkswagen factory in Wolfsburg (Germany). Achievements: Production launch of the assigned projects in time and budget.

Previous to 1999: Technical Project Leader R&D SEAT (VW group) Quality Department Bodywork SEAT (VW group)

Master in Business Administration