Juan Gonzalez

Built strong client relationships across EMEA, maintaining 90%+ retention and an NPS of 83. Drove 30% upsell revenue growth and 18% YoY client expansion via tailored strategies. Optimized logistics, cutting lead times by 20% and boosting fulfillment efficiency by 15%. Improved order accuracy by 10% and cut transport costs by 8% with data-driven process changes. Influenced 4 new product features and refined market fit. Negotiated contracts, driving 5% YoY revenue growth through better terms and partnerships

- Presenting company’s value proposition via email, calls and video calls for Inbound and outbound leads. - Build and leverage existing customer relationships to expand and increase sales and services. - Manage personal sales activities and customer contact towards achieving sales target monthly, quarterly and yearly. - Market Squad Lead in charge of the partnership program and market analysis and development.

- Communicate and negotiate with suppliers and vendors to achieve more profitable deals - Ensure supply chain processes meet legal requirements and standards - Develop and implement guidelines for efficient processes - Find cost-effective solutions for supply chain processes - Maintain supply chain inventory and records - Create the company’s supply chain strategy for different projects