Jürgen Weislein

Accountable for delivering the entire customer scope of services to the customer within the assigned area of responsibility. Care Business Management related to contract renewal process, cost and profitability development. Customer Relationship Management in Care phase including improvement of customer satisfaction, management of relationships with key Care contacts. Operational Management including provision of services and optimizing the performance towards the customer’s SLAs.

Manage technical projects and technical escalations at Care phase. Technical consultant and support for customer’s network performance and evolution. Plans, manages execution and reports assigned projects (SW/HW upgrades and updates, ON-line SW Service, Preventive Care, Expert Support, change deliveries, retrofits, etc across several technology areas). Manages technical escalations for technical requests, emergency cases and outages internally and towards customer.

Auswerten von Indizien zur Analyse von Performance-Problemen im UMTS-Netz Durchführung von Workshops und Enabling-Maßnahmen für Kunden Personal Trouble Shooting im Fehlerfall sowie Emergency Service für den Netzbetrieb des Kunden Betreuung von Pilotprojekten zur Freigabe neuer Software beim Kunden

Infrastruktursysteme und Betriebstechnik