Jugnu Arora

Designed and maintained funnel-based dashboards, increasing late-stage conversion from 24.5% to 38.5%. Identified Lead → Interview Attended as a key indicator and built rolling funnel reports to forecast enrollments, improving conversion from 18% to 22%. Analysed DE/EN language preferences in application forms, enabling two courses to launch in more languages. KPI dashboards to boost survey outreach from 47% to 88%. Analyzed Berlin enrolments to forecast demand shifts from on-campus to online programs.

• Mentored 100+ data analysts, driving career growth through hands-on guidance, workshops, and individual development plans. • Designed 2 specialized training programs, improving analyst performance and adoption of industry best practices, benefiting 150+ participants. • Designed and launched Tableau dashboards that functioned as data products for the business, generating an 18% increase in revenue by enabling the identification of high-demand training areas.

• Spearheaded a large-scale, enterprise-level data migration, leading the conversion of over 2 million payment cards to the EMV standard. The initiative significantly enhanced data security, reducing fraud risk by 30%. • Created and maintained a high-volume loyalty platform for fleet card management with 500K+ active users. • Reduced costs by $200K annually through a strategic big data infrastructure reuse initiative.

• Designed and expanded mainframe-based solutions for credit card processing systems, demonstrating a strong foundation in high-stakes legacy data environments. • Acted as liaison between offshore development and onsite business teams, facilitating agile-driven development and ensuring smooth deployment and production support.