Julia Fortuny Wollny

Recordsale is a large online retail 2nd hand vinyl store. I was hired to be a central part of the CS team. As such, I: - Solved 800+ customer requests each month - Team management: organized & held internal meetings - Organized & held 8+ meetings a month with management to ensure operational efficiency - Helped write, edit, translate and correct CS templates - Ensured the quality of the communication

Here I collaborated with Chinese partners to make these tours happen. I created touring opportunities for Chinese indie artists, enabling 12+ bands to tour Europe. In turn, 15 European countries discovered alternative music from the PRC through these tours. My tasks included: - Creating a project plan & budget - Booking, promoting concerts - Negotiating deals - Organising logistics - Tour accounting - Promotion & advertising - Project management - Communication & translation between all stakeholders

As part of one of the largest hotel booking platforms I - Resolved 700+ requests & complaints a month in English, German and Spanish - Efficiently deployed internal CRM system & procedures - Consistently met or exceeded high KPI expectations - Offered guidance, tips and updates inside team - Provided corrections and improvement suggestions for templates - Coordinated, communicated and escalated with other internal departments - Actively contributed to a healthy open feedback culture

Maybe Mars is one of the first and largest independent music labels in China. Here, I: - Helped develop international touring plans for 10+ artists such as Carsick Cars, Birdstriking or Chui Wan - Supported the label with international communication - Booked & organized international shows - Coordinated & planned international events - Prepared media for international promotion - Supported label and bands with administration tasks related to international events

Xinhua Agency is the central national news agency of the People's Republic of China. My responsibilities included: - Correcting up to 300 news stories a month - Translating up to 300 news stories from English to Spanish - Ensuring consistency of content & style - Providing spelling, grammar & expression advice to colleagues

- Interpreting business requirements - Hypothesis testing - Sourcing relevant data - Data visualisation with Tableau - Data quality and integrity - Database querying with SQL - Python libraries and dashboards - Statistical and predictive analysis - Data mining and wrangling - Data transformation and integration