Julia Fortuny Wollny
Angestellt, Customer Service Specialist, Bruno Interior GmbH
Abschluss: MA, Anglia Ruskin University
Berlin, Deutschland
Über mich
I'm a junior data analyst with 8+ years experience as a concert tour manager and a background in customer service. As a tour manager, my target was to seek the highest impact while ensuring the cost efficiency of a project. Analysing audience data is essential for reaching such a goal. I turned to quantitative data analytics to deepen my understanding of user behaviour and plan projects based on insights, with the aim to increase their effectiveness and impact. My skills include: ✅ preparing + analysing data (Excel) ✅ data visualisation + storytelling (Tableau) ✅ SQL for data analytics (PostgreSQL) ✅ Python for data analysis (Jupyter notebook, NumPy, Pandas, Matplotlib, Scipy, Seaborn, Scikit, Folium and Pylab libraries) ✅ project planning + management (Trello) ✅ communicating + presenting results to stakeholders
Werdegang
Berufserfahrung von Julia Fortuny Wollny
Bis heute 3 Jahre und 1 Monat, seit Juni 2021
Customer Service Specialist
Bruno Interior GmbH
9 Monate, Sep. 2020 - Mai 2021
CS & Communication
Recordsale
Recordsale is a large online retail 2nd hand vinyl store. I was hired to be a central part of the CS team. As such, I: - Solved 800+ customer requests each month - Team management: organized & held internal meetings - Organized & held 8+ meetings a month with management to ensure operational efficiency - Helped write, edit, translate and correct CS templates - Ensured the quality of the communication
4 Jahre und 9 Monate, Sep. 2015 - Mai 2020
Booker & tour manager
Fortuny Music
Here I collaborated with Chinese partners to make these tours happen. I created touring opportunities for Chinese indie artists, enabling 12+ bands to tour Europe. In turn, 15 European countries discovered alternative music from the PRC through these tours. My tasks included: - Creating a project plan & budget - Booking, promoting concerts - Negotiating deals - Organising logistics - Tour accounting - Promotion & advertising - Project management - Communication & translation between all stakeholders
As part of one of the largest hotel booking platforms I - Resolved 700+ requests & complaints a month in English, German and Spanish - Efficiently deployed internal CRM system & procedures - Consistently met or exceeded high KPI expectations - Offered guidance, tips and updates inside team - Provided corrections and improvement suggestions for templates - Coordinated, communicated and escalated with other internal departments - Actively contributed to a healthy open feedback culture
2 Jahre und 3 Monate, Aug. 2012 - Okt. 2014
Booker & Concert tour manager
Maybe Mars
Maybe Mars is one of the first and largest independent music labels in China. Here, I: - Helped develop international touring plans for 10+ artists such as Carsick Cars, Birdstriking or Chui Wan - Supported the label with international communication - Booked & organized international shows - Coordinated & planned international events - Prepared media for international promotion - Supported label and bands with administration tasks related to international events
4 Jahre und 1 Monat, Aug. 2008 - Aug. 2012
Editor & Translator
Xinhua News Agency
Xinhua Agency is the central national news agency of the People's Republic of China. My responsibilities included: - Correcting up to 300 news stories a month - Translating up to 300 news stories from English to Spanish - Ensuring consistency of content & style - Providing spelling, grammar & expression advice to colleagues
Ausbildung von Julia Fortuny Wollny
9 Monate, Feb. 2021 - Okt. 2021
Data analytics
CareerFoundry
- Interpreting business requirements - Hypothesis testing - Sourcing relevant data - Data visualisation with Tableau - Data quality and integrity - Database querying with SQL - Python libraries and dashboards - Statistical and predictive analysis - Data mining and wrangling - Data transformation and integration
1 Jahr und 10 Monate, Sep. 2002 - Juni 2004
Communication, Culture and Production
Anglia Ruskin University
Sprachen
Deutsch
Muttersprache
Spanisch
Muttersprache
Französisch
Fließend
Englisch
Fließend
Chinesisch
Gut
Catalan
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