Julian Navarro

• Delivered Level 2/3 IT support for enterprise users across workstations, printers, hardware, software, and network-related incidents in multi-site environments. • Troubleshot and resolved technical issues involving Microsoft 365, Windows 10/11, Microsoft business applications, and operating systems, ensuring minimal downtime and high user satisfaction.

• Delivered Level 1/2 remote network support for Cisco enterprise environments, assisting on-site engineers and end-users during installation, configuration, and troubleshooting of Cisco networking devices. • Analyzed system logs, network failures, and performance events on Cisco routers, switches, and network infrastructure equipment to rapidly identify and resolve technical issues. • Managed and troubleshot LAN/WAN infrastructure, including switches, bridges, and Layer 1 networking devices.

Delivered customer and technical support for AT&T users, handling billing inquiries, mobile service restoration, and IP telephony support in a high-volume enterprise environment. • Troubleshot customer issues related to mobile services, telecommunications, and VoIP/IP phone systems while ensuring timely resolution and high customer satisfaction. • Maintained accurate documentation of customer interactions, technical incidents, and service requests using CRM and ticketing systems