Juljan Hebibasi

update and mantain directorate website resolve incidents and upgrade different types of software and hardware maintain confidentiality and security of company documents and customers gather requirements from coworkers and system users and then coordinate with external vendors to fulfill directorate technology needs install and configure wired and wireless networking equipment maintaining, backing up and securing databases, as well as restoring files as needed

Onsite network support and rectification of incoming faults at the customer Creation and updating of technical documentation Provide technical support or training for systems and networks Customer support in change and incident management. Install and configure software and hardware (printers, network cards etc.) Install, configure and repair medical equipments ( aspel ekg etc) Perform troubleshooting, repairs and data restoration Performance maintenance activities (e.g. backups)

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries over the phone. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Follow up with customers to ensure issue has been resolved.