Justin Rodham

In this part-time, home-based role, I write and edit a broad set of technical user manuals that cover an extensive and highly customisable environmental management system. Content is structured to incorporate shared text and provide a consistent approach that is easy to update across the documentation suite.

Industrial Revelation Ltd supplies Information Development, Visual Design, Technology, Websites and Business Analysis services to key partners in the UK.

I trained Business Development Managers (BDMs) in the UK and Europe on the Microsoft Dynamics CRM platform. The training involved understanding the key elements and concepts of both the online and Outlook versions and then using this knowledge in the training session.

In this flexible role, I train social workers, healthcare workers and support teams on a variety of Microsoft applications. Training is held in several locations and involves up to eight trainees of varying technical ability. In the afternoon, they can book individual sessions to help apply what they have learnt to their day-to-day tasks.

In my second role, I wrote guides for several departments working with a new CRM implementation. I provided ongoing support and training of staff with varying technical ability, introduced basic Change Request systems and redesigned and implemented changes to the layout of key pages in the implementation, which helped improve user satisfaction and acceptance.

In this part-time role for the NHS, I wrote a detailed document for the proposed KMCS SharePoint site that could be rolled out to the Clinical Commissioning Groups (CCGs). Under considerable time and resource constraints, I researched extensively and had meetings with key SMEs to create the document from scratch. In the final week, the document was used to explain the overall concept and structure, create a mock-up of the site, and help secure large-scale funding for the next stage of the project.

I assisted a copywriter with the delivery of marketing collateral for the launch of Eikon 4, a premium information services and professional networking platform. I worked on copy, with marketing teams, chased reviewers and managed amends that were forwarded to an on-site, third-party Artwork Studio.

In this role, I planned, developed and delivered a working prototype of a documentation repository for a cloud-based SharePoint implementation. The site included project pages, wiki’s, calendars, intranets, newsletters, staff and resource directories.

I assisted a copywriter with the delivery of marketing collateral for the Equities, Commodities and Fixed Income divisions. I worked on copy, with marketing teams, chased reviewers and managed amends that were forwarded to an on-site, third-party Artwork Studio.

I trained users on a Customer Relationship Management (CRM) deployment. Training was held in several locations to support a nationwide rollout. Training took one day and involved up to 16 trainees of varying technical ability. In addition to presenting and explaining the system using a series of scenarios, I provided technical support, trained other CRM champions to run courses and created appropriate support documentation.

I assisted a copywriter with the delivery of marketing collateral to the Commodities and Fixed Income divisions. I worked on copy, with marketing teams, chased reviewers and managed amends that were forwarded to an on-site, third-party Artwork Studio.

Part of an initial two person (later six) technical author team responsible for the development, implementation, delivery and subsequent updates to a suite of bespoke documentation for Visa Europe and their members.

I rewrote a large number of existing technical and functional specifications for Microgen Accounting Hub, a configurable financial application that plugs into existing systems to provide accounting consistency and transparency down to a granular level for different product types and asset classes. I wrote marketing collateral for Aptitude, a rules-based Business Process Management (BPM) tool.

I designed, organised and produced documentation for a global CMS implementation on the playstation.com portal. This met the differing needs of departments in the UK and explained the new opportunities available to teams outside the UK. For the first time, they could create their own content and image assets instead of just approving centrally created content for translation and publication on their relevant language portal(s).

ITV.com actively collaborates with external suppliers to provide key elements of their online presence. I designed and produced development guidelines that explained the standards any third-party can expect from working with ITV.com, and what ITV.com expect in return. Scenarios were used to map out the different types of collaborations with each scenario potentially requiring different guidelines.

For a global CRM implementation, I designed, organised and produced a suite of documentation to reflect the bespoke and modular nature of the application. In an Agile development environment, the role involved extensive testing of the individual modules and determining how information in each of the modules relates to other modules. This meant that the documentation became a key driver in shaping new processes and procedures.

For a new company with an innovative approach to management consultancy, previous expensive attempts to establish the essence of the company had been unsuccessful. From complex source materials and extensive interviews, I was able to draft copy that clarified the key messages and created an integrated persona for a team of diverse disciplines.

I produced documentation for a wide range of applications in the Reuters financial portfolio. For all deliverables, I provided structure, style and content. The recurring aim was to provide usable, relevant information for complex applications that was easily accessible to users working in a time-demanding environment.

I documented a live insurance system containing over 1500 tables in several large databases using Entity Relationship Diagrams (ERDs). The contract involved evaluating different ERD applications to providing training for the successful introduction of ERDs into the software development process. Due to system constraints, it was not possible to automatically generate the ERDs and so I used the search results from querying the databases to manually create them.

I helped Barclays South Africa meet interim group compliance deadlines by inputting, verifying and validating a large part of their existing documentation – a task that was planned to take several months – in a single month.