Kerstin Rabbel
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Kerstin Rabbel
- Current 2 years and 2 months, since Apr 2024
Director Customer Success
FactoryPal GmbH
- Current 3 years and 4 months, since Feb 2023
Director Customer Success Europe
FactoryPal GmbH
- Current 5 years and 2 months, since Apr 2021
Senior Consulting Lead Digital Manufacturing
FactoryPal GmbH
- 6 months, Oct 2020 - Mar 2021KEB Automation KG
Senior Consultant and Business Development Manager IIoT & Digital Eco Systems
- 1 year and 5 months, May 2019 - Sep 2020
Product Owner Heidelberg Assistant
Heidelberg Digital Unit
Product Owner for Heidelberg’s digital customer platform Heidelberg Assistant, customer-centric ideation with Design Thinking, specification of use cases/user stories, requirements engineering, agile development (SCRUM), managing the world-wide market roll-out
- 2 years and 10 months, Jul 2016 - Apr 2019Heidelberger Druckmaschinen AG
Project Manager Digital Customer Experience
- 11 years and 5 months, Feb 2005 - Jun 2016Heidelberger Druckmaschinen AG
Product Manager Service Business Development
Product Manager for Heidelberg Remote Services, IIoT, data-driven services, eCall, Predictive Monitoring (2012-2016) Product Manager for prepress service contracts and prepress services, esp. software maintenenance contracts, service marketing topics, international service network leadership. (Maternity leave from May 2009 until Dec. 2010). (2005-2012)
- 3 years and 1 month, Feb 2003 - Feb 2006
Italian/ English Teacher, Office Management and MS Office Trainer
Volkshochschule Heidelberg, Wiesloch, Hockenheim
Leading adult's trainig courses for Italian and English (up to intermediate level), plus Office Management, Organization and MS Office Trainings during maternity leave (still with Heidelberger Druckmaschinen AG)
- 1 year and 3 months, Jun 2001 - Aug 2002Heidelberger Druckmaschinen AG
Head of Service Administration
Responsible for complete SAP order process and administration of >100 service technicians' field operations, fleet management, call center, consolidation of corporate service department AOP and cost center planning, 10 employees
- 4 years and 2 months, Apr 1997 - May 2001Heidelberger Druckmaschinen AG
P.A. to Head of Customer Support
Personal assistant to the head of Customer Support Operations, organizational and administrative topics, project management topics reg. IT and quality management
Ausbildung von Kerstin Rabbel
- 4 months, Sep 2010 - Dec 2010
English
University of Cambridge
- 1 year and 1 month, Sep 1998 - Sep 1999
Italian
Perugia University, Italy
- 2 years and 1 month, Sep 1994 - Sep 1996
Office Management
Akademie für Betriebswirtschaft und Welthandelssprachen, Mannheim, Germany
Business English, Human Resource Management, Marketing, IT, Office Management http://www.akademie-abw.de/
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Italian
C1 (Fließend)
Spanish
A1-A2 (Grundkenntnisse)
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