Jyoti Ranjan

• Lead Navvia BPM tool implementation. • Coach the members on BPM Modelling and Standards. • Define and Maintain the Solution Delivery Framework in line with relevant regulations. • Lead Process Governance & Compliance Framework for an SBU. • Monitor and Manage Processes to Ensure the processes help the Business achieve its Goals. • Conduct BPM Maturity Assessment. • Drive Service & Process Improvement initiatives.

• Actively plans on validation activities, writes/reviews key validation deliverables and provides the company’s overall validation compliance status • Quality owner for IRT along with Workday and Blueprint • Responsible for coaching & training the teams on SAFe & Scrum • Provide proposals for prominent clients in coordination with Ops team • Develop actions plan to reduce variations and defects to achieve predictable outcomes • Promote a quality culture which applies a system approach to human fallibility

• Support ITSM process streamlining across organization • Responsible for conducting trainings and awareness related to ITIL processes • Provide Project Management Consultancy • Conduct Project and Process Audit • Coordinate and conduct training on Agile and Kanban • Perform CSAT Survey Analysis of Project • Involved in ITSM Tool Fitment Analysis (JIRA Service Management vs ServiceNow vs BMC Remedy) for the Organization • Involved in AIOps - Service Management Automation

•Perform or assist the performing of quality assessments •Provide support and advice to operational groups on processes and the use of systems •Support Quality Management •Facilitate reporting, handling and follow up of Quality Issues •Monitor internal quality issues and provide suggestions for process improvements to the appropriate Operations team and Technology Quality Oversight management. •Ensures that the execution of protocols in compliance with current Good Documentation Practices

Worked on Agile, Maintenance, Migration and Development projects Assist all the service groups to ensure that all the process/project activities conform to the good practices Work closely with the delivery members to identify improvement opportunities and help them in implementing the initiatives like Lean and Six Sigma

•Perform Process verification checks and Prepare Process Compliance Index •Perform Problem Management •Conduct Project Health Reviews and Assessments about issues, risk and findings •Capture Project/Account specific Metrics and Defect analysis to identify areas of improvement. Translate improvement opportunities to action plan to enhance performance

• Taking regular assessments for the topics covered. • Act as advisors to the students and help them in clearing their doubts • Motivating the students and encouraging their progress • Manage the behavior of the students in the education centers • Plan assignments, syllabi and other hand-outs for the students • Guiding the students in the hands-on practice sessions