Jyotsna Pachange
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jyotsna Pachange
- Bis heute 7 Jahre und 6 Monate, seit Feb. 2018
IT Project Manager
Unilever
- 3 Jahre und 1 Monat, Feb. 2015 - Feb. 2018
IT Project Management
Atos
Delivered Prince 2 project management skills including good reporting, concise budget management, resilient change management, strong risk analysis, quality documentation and excellent communication. Standardizing and streamlining account IT delivery processes in line with Process Best Practice and Global Account Management Initiatives
- 7 Jahre und 10 Monate, Mai 2007 - Feb. 2015
IT Service Manager
Trinity solution
Overlooking the delivery operations for Service Management (IM/PM/CM/Config). Driving actions on CSAT reviews, Driving Process SIPs, ensuring SIP implementation Contribute to the process requirements for Service Management tools and identify automation opportunities in conjunction with process owners. Improve customer service quality results by studying, evaluating, and re-designing processes.
• Responsible for Transition of IT services, Service Desk and Legacy application support. • Ensuring that Service Level management is in accordance with the contract. • Participate in stakeholder meetings for discussion over infrastructure requirements, specifications, costs and timelines. • Responsible for vendor management, ensuring regular meetings and reviews with partners are conducted. • Monitor infrastructure assets, ensuring all devices are regularly updated with new OS & patches
Ausbildung von Jyotsna Pachange
- 1 Jahr und 6 Monate, Jan. 2010 - Juni 2011
International business
Staffordshire University
IT, Strategic Management, Supply Chain and Business Administration
- 3 Jahre und 11 Monate, Juni 2000 - Apr. 2004
Bachelor of Commerce
University of Mumbai
Accounting, General business Administration, C programming, Taxation
Sprachen
Deutsch
Grundlagen
Englisch
Muttersprache
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