Kabelo Maselwane

Responsibilities : Main contact point for customer for questions and problems for IT services. Is responsible for taking, administrating and analysing incident record in Peregrine Service Centre. Resolve 60% of the incident record (First Time Fix/FTF). Dispatch the incident record that could not be solved by the Service Desk. Assign incidents to resolver groups. Informs Mid Office with regards to high impact incident record (severity 1 and 2). Informs Mid Office with regards of VIP (Very Important Person) i

Responsibilities: 1.Planning And Analyzing Systems/Application Requirements 2.Planning And Designing Databases 3.Researching Frameworks And IDE’s Best suited For The System/Application At Hand 4.Writing The System/Application using mainly C# 5.Testing The System Or Application 6.Writing Both Windows Forms And Web Applications 7.Creating Data Dictionaries Skills Developed 1.Problem Solving Skills 2.Ability To Think Logically, even Under Pressure

COBOL85 programming

Microsoft Office Knowledge Interpersonal Dynamics Management Information Systems .Net Programming