Kaith Rusel

• Excellent in using job boards • Source and qualify potential candidates for technical aptitude and soft skills • Proficient in job posting and passive sourcing using Linkedin • Posting jobs in respective job boards • Manage candidate tracking in our database • Provide summary write-ups on candidate submissions to Hiring Manager • Prepare resume submissions to clients • Coordinate and schedule interviews • Gather feedback and debrief candidates after interviews

Responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.

• Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

• Keep tracks of ATS system and job board licenses. • Source and Pre-screen candidates for different position before endorsing to hiring manager • Verifies candidates background by contacting references. • Enrolls new employees by issuing forms and applications; verifying completion. • Helps employees by explaining benefit programs. • Avoids legal challenges by complying with legal requirements. • Maintains manager and employee confidence by keeping human resources information confidential.