Kalender Onur Akkuş

Creation and tracking of the project team's tasks, stories and subtasks via Jira, Miro and Trello. Preparation of relevant project management documentation (FRD, Work Breakdown Structure, Change Request, Project Schedule etc.) for each project. Assimilating the Agile-Scrum approach and transferring it to the team. Understood the needs and expectations of the stakeholders related to the product or service. Taking an active role in the processes of projects as Business Analyst.

- Using data analysis tools (such as SQL, Qlikview, Qliksense) for a better customer experience. - Researching new technologies that will improve customer experience and integrating them into processes with a positive impact. - Taking an active role in the processes of projects and develop current technology with IT Business Analysts. - Developing "Agent Helping Chatbot" and "Remote Account Opening" projects with other current projects.

- Analyzing essential business areas and creating new costumer data in an effective manner. - Producing brand management planning and setting up processes. - Creating suitable marketing strategies for customers. - Using Google Ads, Google Analytics, Google Search Console tools to improve marketing opportunities. - Social media managing. - Digital transformation planning for companies and individuals.