Karin Schönauer

Line Management position for teams of Business Analysts, Project Managers and Solution Architects Program Director of a Transformation / Outsourcing program

• Senior Program Manager / Consultant or Interim Manager looking for new project or interesting fixed employment opportunity, main focus: • International, large scale Program Management / Reorganizations & Transformations / Innovation / Integrations / Process Improvements / Outsourcing / Change & Stakeholder Management • International Business Development /Innovative Marketing & Sales Strategies / Customer Centricity Strategies

Supporting a German Bank in the provider(s) selection for the set up of a new on-line bank (limited banking products) - Focus on CoreBanking & Frontend systems , BackOffice & Call Centre Services

Program Manager for the defintion of a Bank's Customer Centre Strategy and Target Operation Model (TOM) • Defining the Customer (call) centre strategy (including digital roadmap) • Performing as-is and gap analysis (organization & strategy, services, technology, processes) • Defining a new target operating model and quick wins for the Customer Centre (incl. in-outsourcing evaluation) • Preparing a roadmap for implementation

Managing the launch of a new online bank in Germany and Austria - Creation of a new website in collaboration with a Marketing and PR agency - IT and Operations set up with the bank's core banking IT provider and 3rd party back office/call centre services

• Program Mgmt role assuring best practise program mgmt is being executed and lived; overlooking 9 different workstreams (Finance/Business Case, Sourcing, HR, Communication, Change Mgmt, IT, Transition Mgmt, TOM, Legal-Compliance & Regulatory), their interdependencies & interaction, quality and timely delivery. • Responsible for STC and Group Executive Committee presentations

• Assess the organisational, cultural and process related maturity of the company's software development and IT operations units • Develop an improvement program defining needed projects, priorities, investments and their benefits to enable the company to become a leading global SW provider in its industry

• High level evaluation of in and out of scope business processes for contract closure • Transition planning: Client Data Confidentiality (CDC) analysis and identification of off-shoring limitations for legal, internal policy, complexity constraints. • Design & develop target state interaction model for off-shore resources maximization • Facilitating communication, collaboration and decision-making between IT and Business, Risk, Security & Compliance and CDC Design Authority

Integration Manager of a Spanish shared services entity into the Swiss organisation Integration project covering strategy, people, processes and technology from the definition of the integration strategy to its implementation • Adjustment, simplification or improvement of the organisation, governance, collaboration & communication, process-, tool-, systems- and contract landscape to the changed set up • Definition of a new sourcing & delivery, user support, supply and operations model

Implementation of a new Global Printing solution • Ensuring top down stakeholder awareness & support and nomination of key stakeholders from each functional business area for active involvement • Elaboration of a Communication and Stakeholder Management Plan • Lead workshops to clarify scope, timelines, involvement options and necessities from Business side in Switzerland

Right hand to the Swiss Program Manager for the deployment of an insurance application • Coordination of different task forces between Spanish provider and client • Stakeholder Management for important business milestones and go/no go decisions • Involved in Governance improvement processes • Coordination of closure of Audit points

PM within ‘Demand and Delivery’ of an internally developed global business application (Zürich Insurance entity based in Barcelona) • Right hand to the Delivery Manager for Switzerland • Client Interface and delivery support • Coordinating diverse delivery projects, releases and task forces requiring cross-functional or -country program management • Responsible for the coordination and achievements of business end2end criteria (quality checkpoints), drivers for decisions

Strategy & innovation projects/proposals and fundraising activities

Program Manager for the selection and evaluation of a New Claims System (value > Euro 30 million) • Responsible for the Programme Management & Governance, including Risk Management, Planning & Reporting, Communication & Stakeholder Mgmt • Interface between Business and IT (implementation to start in one European and one Latin-American country) • Reporting to the COO of the Mediterranean Region • Management of the 3rd party provider selection and negotiation process with procurement • Responsible f

Responsible for the Programme Management & Governance, including Risk-, Quality-, Change- Document-, Resource, Obligation Mgmt, Project Governance Project Planning & Reporting, Communication & Stakeholder Mgmt, Implementationof a MOSS 2007 platform, Management of Transition (employee, contract transfer) and Transformation phase (service transfer & take over, system integration and improvements), Ongoing coaching of Project Leaders and involved management

Associate Partner to Round Ltd.; Round offers a wholitic tool to support companies in becoming more customer centric through innovation of customer focus.

Support within the contract negotiations and closing, Leading different task forces to finalize the outsourcing contract for 23 markets, Responsible for Programme Management & Project Governance (as above for Credit Suisse), Elaboration and implementation of a stakeholder and communication plan, Responsible for implementation / Transition planning

Founding Partner: Business Plan preparation for private & institutional investors; Search for Private Equity funds and target investors Negotiations with potential production or distribution partners; Developed marketing and market entry strategies for different countries

Senior Consultant: Analysis of strategic objectives and competitive advantages; Integration of different acquired business lines to one brand and legal entity; Identification of synergies and cost saving opportunities; Change, Stakeholder & Communication Management

Scrum/Agile Project Management