Werner Walotka

Overseeing the technical and operational business. Management of the call center, the field service, and the data center operation. Single point of contact for the interests of the customer and communication channel into the organization of DERMALOG.

Overseeing the Support Business in terms of the contract renewal process, business planning and analysis, support to the sales activities and cost/profitability development. Accountable for the Profit and loss management of the support business. Responsible for the Support Business for the clients in the Philippines. Leading Customer Relationship Management to enhance customer satisfaction and management of key stakeholder relationships.

Spearheaded an international team of highly qualified and certified Support Program Managers and engaged in the support related revenue & cost controlling. Engaged in resolving and redirecting technical and customer satisfaction issues to ensure the quality of customer support and customer satisfaction. Served as the critical interface between the customers and the Redknee departments to effectively manage emergencies. Ensured effective regional/local support team staffing and knowledge management.

Owned the profit and loss accountability for the support business and managed the support business related to the contract renewal process, business planning and analysis, supporting sales activities and cost/profitability development. Engaged in Customer Relationship Management during the support phase to enhance the customer satisfaction and management of relationships with key stakeholders.

Responsible for the Support Business for clients in the Philippines and APAC while owning its profit and loss accountability. Engaged in Support Business Management and collaborated with the sales team and supported the critical sales activities including contract renewals, business planning and analysis and cost/profitability development. Handled Customer Relationship Management in the support phase for achieving improved customer satisfaction and management of relationships with key stakeholders.