Karla Gómez

Main contact person for german and international clients, building long-lasting and trusting relationships with them. Proactive approach to customers, active listening and fostering upselling and contract renewals. Onboarding to newly won customers and new team members. Guarantee that our solution and products are being used effectively to contribute to the customer's success. Being the voice of the customers and make their requirements heard internally.

Customer support, technical and content wise for international customers. Leadership of Kick-offs meetings and onboarding sessions. In charge of a portfolio of around 60 new Spanish customers. Evaluation and improvement of customers datasets. Contact with customers via email, chat and phone. Contract analysis, quotation creation, upselling.

Creation of a self-owned business dedicated to the sales and distribution of organic produce and health products. Direct selling to end customers (B2C) and wholesale supplier to big stores (B2B). Promotion of local produce to support small farmers and Mexican organic produce. Implementation of zero-waste and sustainable practices.

Managing stock and pricing, executing payments and supplier orders of two stores. Managing a team of three. In charge of marketing with management in the social media.

Teaching German to different groups of children and adults, from beginners to intermediate speakers. Auditor certificate of level A1 and A2 of the German language.

Handling shipments, mainly from Europe, by sea and air. Dealing with shipping companies and local transports. Prospection, quoting and sales.

Coordination between our international subsidiaries and our local automotive customers for the delivery of automotive screws to customers such as Chrysler and John Deere.

Geschäftsenglisch, Weltwirtschaft, Wirtschaftsgeschichte

Verkaufstechniken des internationalen Handels, Außenhandelsgesetzgebung, Verkaufsförderung und internationale Werbung, Direktinvestitionen im Ausland, Verpackung und Transport