Karla Torres

1.Supported daily operations in a non-profit retail environment, ensuring efficient workflow and organization. 2.Managed donation intake, sorting and inventory organization to support store operations. 3.Assisted with pricing, merchandising and stock management activities. 4.Provided customer and donor support, ensuring a positive and welcoming experience. 5.Collaborated with volunteers and staff to maintain operational efficiency and achieve organizational objectives.

1.Delivered customer support in a fast-paced international retail environment. 2.Assisted with daily operations, inventory management and stock replenishment processes. 3.Supported sales objectives through customer engagement and product recommendations. 4.Utilized digital tools and systems to access product information and improve customer experience. 5.Collaborated with team members to ensure operational excellence and efficient store performance.

• Developed and managed digital marketing content for small businesses, focusing on Facebook and Instagram platforms. • Coordinated with clients to identify business needs and create tailored promotional strategies. • Managed multiple projects simultaneously, ensuring timely delivery and effective communication with stakeholders. • Supported customer engagement initiatives through social media content planning and online community interaction. • Contributed to brand visibility and customer acquisition effor

1. Supported the implementation of Google IT Support training initiatives and educational programs. 2. Assisted participants throughout the learning process and course completion activities. 3. Coordinated administrative and organizational tasks related to training delivery. 4. Contributed to project-related activities involving technology, problem-solving and customer support concepts. 5. Collaborated with program stakeholders to ensure effective communication and participant engagement.

• Participated in an international cultural exchange program while living and working in Germany. • Developed advanced intercultural communication skills through daily interaction in a multicultural environment. • Coordinated educational and recreational activities, fostering personal development and cross-cultural understanding. • Adapted successfully to a new country, language and social environment, demonstrating flexibility and resilience. • Strengthened organizational, communication and problem-solving

1.Coordinated daily business operations, customer service and order fulfillment activities. 2.Managed inventory tracking, logistics coordination and supplier communication. 3.Supported social media management, digital promotion and customer engagement initiatives. 4.Handled customer inquiries, order follow-up and issue resolution. 5.Contributed to process organization and operational efficiency in a growing retail business.