Karmelina Orsag

• Responsible for requests from clients i.e. investment banks, for projects in that field; analysis of business processes, definition of business related requirements for software packages, clients education and improving business processes, handling the whole ‘life cycle’ of users’ queries, entitled offers to the invoice payment in the end

Control and approval of returns of extra paid contributions in the second pillar of pension insurance system, communication with Tax Administration Offices within the Croatian Ministry of Finance

Responsible for Front Office and Trading Department organization and functioning; Responsible for organization and communication company’s Zagreb central office and its branch offices in Čakovec, Osijek and Rijeka; Responsible for Back Office organization and functioning, Collaboration and participation in portfolio investment; Reporting to Management Board, preparation of Front Office and Portfolio annual business plans, earnings projections; Internal procedures customization

Broker ; Working with trading systems: Most, BTS; Assignments under the Front office organization, enrolment of client’s orders and processing of claims for margin credits; Back office businesses - working with Central Depository System application; Assignments connected with the Custody Department ; Preparation of various reports for Management Board

Communication with media, preparation of daily/weekly reports and other periodical reports development summary for Croatian and regional capital markets; Communication with Ilirika’s regional offices: Sale of units in Ilirika Jugoistočna Europa open- end investment fund, communication with investors, other selling agents, etc.; Customization of marketing materials and strategies for Ilirika Group

Preparing periodical financial and business reports for Zagreb Stock Exchange; preparing all other relevant documents and information packages considering investor and stockholder relations; Budget planning and projection activities for Corporate Communications Department; preparing answers on journalist queries, cooperation in production of internal company newsletters

Project manager and Editor-in-chief of Financial Service on company’s web portal, both in Croatian and English language ;Negotiating with potential new content providers and clients about strategic partnerships and services with third parties; Organisation of new product launches and promotions

Responsible for timely contributions and calculation of ZIBOR & ZIBID interest rates (benchmark for Croatian Money Market) and Zagreb Bond Fixing (benchmark for Croatian Fixed Income Market), adjustment of benchmarks according to market conditions and demands ; Participation in creating Regulations for both benchmarks; Work on several company projects: Infoforum Business Journal, (Business E-Newsletter), Financial Forums, Infopress; Editing and organizing contributions of Dow Jones Telerate pages