Mag. Karolin Girard-Reitzammer

Organize and run a fully functioning contact centre managing the daily operation to meet SLA’s on a local and a global scale; Manage, coach and develop a team of (up to 11) Team Leaders to ensure quality and productivity targets are met but also overlooking the development of the agents (up to 400); Change & Project Management.

Leading and managing 4 Operational Team Leader and supporting them in managing their Coordination teams (a total of 25 Coordinators); Leading and managing an Editing Team Leader with an team of 11 Editors; Managing the workload in Operations and Content; Supporting the Regional Manager and the Area Managers; Coaching, delegating, feedback talks, talent management; Job interviews (internal and external candidates); International exchange with offices in Europe & worldwide.

Leading and managing a team of up to 18 employees; Managing the workload in the coordination group; Coaching, delegating, feedback talks, talent management; Substitution for the Operational Manager; Job interviews (internal and external candidates); Operations meetings in Munich, Duesseldorf, Vienna & Amsterdam and Senior meetings in Berlin; International exchange with offices in Europe & worldwide

Substitute account manager; Contact person for hotel staff Q&A; Responsible for the coordination and creation of new hotel websites; Delivery of correct hotel information and pictures of newly registered hotels; Training new hotel staff using our Extranet, rates & availability system; Preparation and follow up of mailings; Building, training and activating hotels in Extranet; Entering hotel rates, availability, promotions in our system.

Working with linkatory software; Linkbuilding and linkmarketing; Writing articles for blogs and forums; Search engine optimization; Technical development of internal software; Correspondence with customers via mail and phone; Organisation of the OMCap - Online Marketing Capital (networking event for 350 people); Content management of the OMCap website (http://www.omcap.de)

• Nutzung eines CMS (Content Management Systems) • Verfassen von Texten • Suchmaschinenoptimierung • Aktualisierung der Datenbank

Vermittlung von möblierten Wohnungen

Unterricht für Deutsch als Fremdsprache türkische Kinder/Jugendliche im Alter von 11-17

Empfang

Unterricht in Deutsch, Englisch und Mathematik Schüler im Alter von 9-17