Katarzyna Zborowska

- Customer Support for Performance Marketing Customers in Poland - Personalized Retargeting Campaigns Optimizations - Customer acqusition of Polish clients - Support for the Marketing team on Polish market

Providing customer service and sales support to Google's advertisers, publishers and users through e-mail, phone and other means of support Provide analytical support and collaborate with account managers to optimize and improve account performance Collaborate with Specialists, Engineers, and Product team members on new features development Supporting other CSRs with technical queries (POC) Control internal quality and ensure compliance with company policy Team Workflow Management

Invoice processing and handling all related processes Cooperation with Customer Service Team Providing trainings for new employees and preparing ISO Preparing reports and reconciliations in an accurate and timely manner Answering emails and queries on a daily basis

I spent one semester at Institute d’Études Politique de Bordeaux in France studying Political Science. Master dissertation: ‘Arabic countries in the foreign policy of Arab Republic of Egypt in 2003-2007’ Overall Grade: 5 (in scale from 2-5)