Katharina Godmasch

- Assisting Service Manager to handle complex incidents and find solutions - Creating of training documents - Coordination of yearly physical inventory in North America - International project management incl. planning, executing and closing - Implementation of new standard quality process supported by SAP - Support and training of PDM system (Pro.File) - Implementation of Mexican invoice process - Customizing of Business Unit in SAP - Creation of new SAP reports

- Global SAP Implementation in Virginia Beach, Gainesville and Mexico (Queretaro) - Analyze, design and customize business processes - Execution of changes to SAP Master Data (customer, material, BOM, routing, supplier level, equipment, etc.) - Working with business units and respective team members to resolve problems in an efficient and timely manner - Assist in testing change requests affecting master data in the development system

- Designed and implemented new inventory system that helped efficiently create shipping and receiving documents - Coordinate and supervise inventory outside of the store during offside events (Beads Shows) - Manage shipping department - Customer Relationship (sales, after sales)

- Customer Service Management - Maintained Shop Management, uploading new products - Key Relationship-Management between Customer and Supplier - Weekly update of the Sales Products

- Detailed knowledge of the product range and store layout - Accuracy verification of deliveries - Rotation stock in accordance with Company guidelines - Merchandises stock efficiently in all areas of the store ensuring the highest standard of care in the handling, storage and presentation of products - Preparation of the cash register with accuracy - Ensures the highest standard of customer service aiding customers in a friendly and efficient Manner

- Project Management Life Cycle - Best Practices for Project Management Success - International Project Management

• Business Management • Economics • Personnel Management

• Sales and Marketing • Materials Management and Accounting • Economics and Social Studies • Business Processes in Retail • Case-specific Specialized Discussion